Order cancellation
All orders can be canceled before shipment.
You can cancel your order, we accept order cancellations before product processing. If the order is canceled by that time, you will get a full refund. But If the product has already been shipped out, we will unfortunately be unable to cancel the order. Thank you for your understand!
Note: You will be notified by email once the order has been sent. So it is can not to cancel the order after the goods have been shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understand!
If you have any question,You can contact us directly:
Email: service@nivttdogcattoy.com
Return & Exchange Conditions
• Return within 30 days without service charge
• Returns after 30 days are not accepted
• All items in original packaging with all parts and components
• All items in new condition with no damage or cut wires
• Return/Exchange shipments must be made using the same service as the original delivery.
• We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
Kindly note:
If there is something wrong with the quality of our products, or if we have sent the wrong item or missed any items, we will give you a refund or replace the products for free.
If your return is for any of the following reasons, please bear the return freight by yourself (Hope you can understand, thank you.)
• Items that have no quality problem
• Items that have been installed or assembled
• Items that are not in the original condition and packaging
• Items that are Made-to-Order, Custom or Special Order to your specifications
• Items or packages damaged without any proof from local logistics
• Any items or style not listed on our website
Note: Return address: Please contact us and we will send you the return address once you decide to return the goods.
Refund
In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by us in case of returns.
Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email. You will receive your refund within 48 hours. If you haven’t received it, please contact us.
How to return an item or an entire order?
Step 1: Please contact our Customer service team to start the return process with the following information:
Order number
Proof of purchase
Video or photo of the faulty product
Step 2: Insert your receipt, along with the items, back into the original packaging.
Return/Exchange Address: Please contact customer service
To return any items, please contact：
Email: service@nivttdogcattoy.com
Phone: +8613302961179